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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
Work may be conducted: | in a range of work environments |
Fares/itineraries to be constructed may include: | airbuscoachferryrailtramcombinations |
In providing advice to suit the needs of the customer the following types of fares must be considered: | published faresconstructed faresnet farespromotional fares |
Information used when advising on and constructing fares for customers may include: | market trend informationcustomer requirements regarding tour packagesagency and outlet agreementsworkplace budget and business objectives information |
Travel documentation may include: | ticketspre-paid ticket advicemiscellaneous charge orderscredit card charge forms |
All documentation issued must be in accordance with: | International Air Transport Association/Domestic Agency Program Australia and Australian transport regulations |
Transport provider information includes: | air, coach, rail, ferry guidesfare manualscomputerised datageneral travel information |
Document details include: | ticketsmiscellaneous charge orderspre-paid ticket advicecredit card charge forms |
Consultative processes may involve: | customers and potential customersother workplace personnelsupervisors and managersrepresentatives of other transport agencies and organisationsofficial representatives |
Communication in the work area may include: | phonefaxemail/internetelectronic data interchange (EDI)face-to-face communication and memossigned communications and forms |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company proceduresenterprise proceduresorganisational proceduresestablished procedures |
Information/documents may include: | workplace procedures and policies for advising on and constructing fares for customerswork instructions, job description and induction materialsair, coach, rail, ferry guides, fare manuals, computerised data and general travel informationtravel documentationinformation related to advertising and promotional activities within the industrytickets, miscellaneous charge orders, pre-paid ticket advice and credit card charge formsmanufacturers specifications for office and communications equipment and materialsrelevant OH&S requirements and policiesrelevant codes of practice and regulations including trade practice and consumer protection regulationsaward, enterprise bargaining agreement and other industrial arrangementscustomer service and quality assurance proceduresemergency procedures |
Applicable regulations and legislation may include: | relevant codes and regulations pertaining to advising on and constructing fares for customers, including trade practice and consumer protection requirementsrelevant state/territory OH&S legislationworkplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislationworkers compensation regulations |